Shipping
Shipping Information
Shipping Policy
We are committed to providing you with a smooth and reliable shipping experience. Here’s what you need to know about our shipping process:
Shipping Rates:
- Standard shipping rates apply based on your location and the weight of your order.
- Free shipping is available on orders over $500.
Processing Time:
- Orders are typically processed within [5] business days.
- You will receive a confirmation email once your order has shipped.
Shipping Methods:
- We offer several shipping options, including standard, expedited, and overnight delivery.
- You can choose your preferred shipping method at checkout.
Delivery Times:
- Standard delivery typically takes 3-5 business days.
- Expedited shipping usually delivers within 2-3 business days
- Overnight shipping is available for urgent orders.
Order Tracking:
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order on our website using the provided link.
International Shipping:
- We can ship internationally too.
- Additional customs fees or duties may apply and are the responsibility of the customer.
Customer Support:
- If you have any questions about shipping or your order, please feel free to contact our customer support team at info@solitairebox.com
Thank you for choosing us! We look forward to serving you.
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Return Policy
Customer Satisfaction Guarantee
We want you to love your jewelry! If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind.
Return Period:
- You may return items within 30 days of receiving your order for a full refund or exchange.
Eligibility:
- To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
- Custom or personalized items are not eligible for return unless they arrive damaged or defective.
Return Process:
- Initiate a Return: Contact our customer service team at info@solitairebox.com to request a return authorization.
- Pack Your Items: Securely package the items you wish to return, including all original packaging and tags.
- Ship the Package: Use the return label provided by our team, or ship the items to our designated return address. Please note that return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
Refunds:
- Once we receive your returned item, we will inspect it and process your refund within the next business day.
- Refunds will be issued to the original payment method. Please allow up to 3-5 business days for the refund to appear on your account.
Exchanges:
- If you would like to exchange an item, please specify the desired item when you initiate your return. We will process the exchange once the original item is received.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 1-2 days of receiving your order, and we will resolve the issue promptly.
Customer Support:
- For any questions or concerns regarding our return policy, please reach out to our customer support team at info@solitairebox.com. We are here to help!
Thank you for shopping with us! We appreciate your understanding and look forward to serving you again.